Bachelor of Commerce - Business Administration
Grade: Very Good · 2014
Get to know me better
About Me
Customer Service Manager | Marketing & Social Media Expert | AI Content Creator
Eslam Adel Mahmoud
Customer Service Manager | Marketing & Social Media Expert | AI Content Creator
I'm Eslam Adel, a Customer Service Manager with over 14 years of experience in the retail industry. I've played a key role in developing, improving, and innovating customer service concepts across major retail chains. My true passion lies in building lasting customer relationships and leading teams to achieve outstanding satisfaction levels.
Beyond my core expertise, I actively work in digital marketing and social media account management for brands in Egypt and Saudi Arabia, and leverage modern AI tools to produce professional content and videos.
14+
Years of Experience
50+
Successful Projects
8+
Clients & Companies
5
Certifications
Work experience
Career journey
Mar 2018 - Present
Customer Service Manager
Al Rayah Market
- Improving customer service experience
- Developing service procedures, policies, and standards
- Analyzing statistics and compiling accurate reports
- Managing customer service team across all branches
Dec 2016 - Mar 2018
Customer Service Area Manager
Al Rayah Market
- Handling customer service team across 9 branches
- Supervising day-to-day operations
- Training customer service staff
- Monitoring regular feedback
Mar 2014 - Nov 2016
Fresh Food Manager
Family Store Market
- Creating fresh food purchasing orders
- Leading sales and performance
- Managing fresh food employees
- Handling hygiene schedules
May 2012 - Feb 2014
Fresh Food Manager
Awlad Ragab Market
- Creating fresh food purchasing orders
- Leading sales and performance
- Managing employees
- Following up on hygiene and quality
Aug 2011 - Apr 2012
Fresh Food Supervisor
Awlad Ragab Market
- Creating fresh food staff schedules
- Leading fruit and vegetables sales
- Following up work documents
- Handling hygiene schedules
Jan 2011 - Jul 2011
Cashier
Awlad Ragab Market
- Helping customers through payment options
- Handling exchanges and returns
Qualification
Education
Four areas I excel in
Areas of excellence
Customer Service Management
Building and developing complete customer service departments, training teams, and setting policies to achieve top customer satisfaction.
Social Media Management
Professional account management for local and international brands, content development, and growing engagement.
Digital Marketing
Planning and executing integrated marketing campaigns, branch openings, and brand promotion.
AI & Content Creation
Professional content and video creation using modern AI tools to accelerate production and boost quality.
What I master
Skills
Team Management
95%
Customer Service
98%
Leadership
95%
Negotiation
90%
Communication Skills
95%
Problem Solving
92%
Creativity
90%
Social Media Management
92%
AI Content Creation
88%
Digital Marketing
88%
Proof of competence
Certificates
Customer Service
Dr. Abeer Riad Al-Kabbag
Training of Trainers (TOT)
Al Rayah Training Academy
ICDL Certification
Al Rayah Training Academy
Communication Skills
Dr. Abeer Riad Al-Kabbag
Leadership
Dr. Abeer Riad Al-Kabbag
Ready to work with me?
Book a free 30-minute consultation and we will talk about your goals and how I can help you achieve them.