Eslam Adel Mahmoud Eslam Adel
العربية

Hello, I'm

Eslam Adel Mahmoud

Customer Service Manager | Marketing & Social Media Expert | AI Content Creator

The strongest customer-service manager in retail & supermarket

14+ years of experience in customer service, digital marketing, and managing social media accounts for top brands

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Eslam Adel Mahmoud 14+ Years Premium
Personal & Professional Profile

About Me

I'm Eslam Adel, a Customer Service Manager with over 14 years of experience in the retail industry. I've played a key role in developing, improving, and innovating customer service concepts across major retail chains. My true passion lies in building lasting customer relationships and leading teams to achieve outstanding satisfaction levels.

Beyond my core expertise, I actively work in digital marketing and social media account management for brands in Egypt and Saudi Arabia, and leverage modern AI tools to produce professional content and videos.

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14+
Years of Experience
50+
Successful Projects
8+
Clients & Companies
5
Certifications
Four areas I excel in

My expertise & fields

Customer Service Management

Building and developing complete customer service departments, training teams, and setting policies to achieve top customer satisfaction.

Social Media Management

Professional account management for local and international brands, content development, and growing engagement.

Digital Marketing

Planning and executing integrated marketing campaigns, branch openings, and brand promotion.

AI & Content Creation

Professional content and video creation using modern AI tools to accelerate production and boost quality.

Brands I have worked with

Clients & partners

Kunafa & Laban
Marketing & Branch Openings
Ma'a El-Nas Charity
Social Media Management
Password Mobile Store
Social Media Management
Move Mart
Social Media Management
Al-Masry Mobile Store
Social Media Management
IECC Marketing Agency
Client Accounts Management
Manahi Al-Sharif Co.
Social Media Management
Al-Sharif Metal Industries
Social Media Management
What I master

Skills

Team Management 95%
Customer Service 98%
Leadership 95%
Negotiation 90%
Communication Skills 95%
Problem Solving 92%
Creativity 90%
Social Media Management 92%
AI Content Creation 88%
Digital Marketing 88%
Proof of competence

Certificates

Customer Service

Dr. Abeer Riad Al-Kabbag

Training of Trainers (TOT)

Al Rayah Training Academy

ICDL Certification

Al Rayah Training Academy

Communication Skills

Dr. Abeer Riad Al-Kabbag

Leadership

Dr. Abeer Riad Al-Kabbag

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❓ Frequently asked questions

Answers to your questions

Eslam Adel Mahmoud is a Customer Service Manager and a digital marketing & social media expert with over 14 years of experience in the Egyptian and Saudi markets. He has worked with companies such as Al Rayah Market, Family Store, Password Mobile Store, Move Mart, and Saudi companies like Manahi Al-Sharif.
Eslam Adel offers: social media account management, paid ad campaigns on Facebook, TikTok and Snapchat, customer service department development, AI content creation, branch-opening marketing, and marketing consulting.
Packages start from 3,500 EGP per month for Starter, 8,500 for Growth, and 18,500 for Pro. Prices are customizable based on the project's needs. A free consultation is available to discuss your requirements.
You can book a free 30-minute consultation using the "Book Your Consultation" button on the site, or contact directly via WhatsApp at +20 103 336 4661.
Yes, Eslam Adel manages social media accounts for prominent Saudi companies, including Manahi Al-Sharif and Al-Sharif Metal Industries, and specializes in understanding the Saudi market and platforms like Snapchat.
The Growth package (8,500 EGP) includes two platforms, 20 posts and 12 reels per month, and basic ad management. The Pro package (18,500 EGP) includes 3-4 platforms, 30+ posts and 20 reels, advanced ads, Influencer Marketing, and a dedicated Account Manager.
Ready to Work With You

Get in Touch

Reach me directly via WhatsApp or email, or fill out the form and I'll get back to you shortly.

WhatsApp / Phone +20 103 336 4661 Email adeleslam028@gmail.com
Location Hadayek Helwan, Cairo, Egypt